Last updated: [CONFIRMAR FECHA]
1. Accepted Payment Methods
We accept the following payment methods through our secure payment processor:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- [CONFIRMAR: PayPal, Apple Pay, Google Pay, Shop Pay según gateway de WooCommerce instalado]
- Bank transfer / ACH (for approved B2B accounts only, by prior arrangement)
All payments are processed by PCI-DSS-compliant third-party processors. We do not store full credit card numbers on our servers.
2. Currency
All prices are listed and charged in U.S. Dollars (USD). If your card is issued in another currency, your bank will apply its own conversion rate and any foreign-transaction fees, which are outside our control.
3. When Payment Is Charged
Payment is charged in full at the time the order is placed. Production does not begin until payment has cleared and, where applicable, you have approved the digital proof.
For approved B2B accounts, payment terms may be agreed in writing in advance (for example, 50% deposit at order, 50% on shipment, or net-15/net-30 terms for established customers).
4. Sales Tax and Duties
United States. California sales tax is applied to orders shipped within California. [CONFIRMAR si tienen nexus en otros estados — si venden por encima de los thresholds, deben cobrar impuesto en esos estados también.]
Mexico and other international shipments. Prices do not include import duties, IVA, customs fees, or brokerage charges. These charges are the Customer’s responsibility and are collected by the carrier or customs authority at delivery. We are not able to predict or refund these charges.
5. Order Confirmation and Invoice
You will receive an order confirmation email immediately after payment. A formal invoice is available on request and is automatically issued for B2B accounts.
6. Failed or Declined Payments
If your payment is declined, your order will not enter production. You are responsible for contacting your bank or trying an alternate payment method. We are not liable for delays caused by failed payments.
7. Fraud Prevention
We screen orders for fraud and reserve the right to cancel any order we reasonably suspect is fraudulent, including orders where billing and shipping addresses do not match, where the cardholder’s identity cannot be verified, or where unusual order patterns are detected. In such cases, any charge will be voided or refunded.
8. Refunds
When a refund is owed under our Guarantees, we issue it to the original payment method. Refunds typically appear within 5–10 business days, though your bank may take longer. Refunds are not available for the following non-refundable charges:
- Rush production fees
- Shipping fees (unless the order is cancelled before shipment)
- Customs duties or taxes paid to third parties
- Design or setup fees once design work has begun
9. Chargebacks
If you have a concern about a charge, please contact us at support@2sidesolutions.com before initiating a chargeback with your bank. Most disputes can be resolved directly and faster. Fraudulent or unsupported chargebacks may be challenged with documentation including order details, proof approval, and delivery confirmation.
10. Contact
Questions about payment? Contact us:
Email: support@2sidesolutions.com
Phone: +1-619-227-4353