Last updated: [CONFIRMAR FECHA DE PUBLICACIÓN]
1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the website twosidesprint.com (the “Site”) and any related services, products, and content offered by Two Sides Solutions LLC, a California limited liability company doing business as “Two Sides Print” (“Two Sides Print,” “we,” “us,” or “our”), with principal office at 2830 Via Orange Way, Ste A, Spring Valley, CA 91978.
By accessing the Site, placing an order, or otherwise using our services, you (“you,” “Customer”) agree to be bound by these Terms. If you do not agree, do not use the Site or place an order.
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an order. By placing an order, you represent that you meet these requirements. If you are placing an order on behalf of a business, you represent that you are authorized to bind that business to these Terms.
3. Products and Services
Two Sides Print offers custom apparel printing, Direct-to-Film (DTF) transfers, and related B2B production services. Orders are produced on a made-to-order basis using either materials we source (“Two Sides Materials”) or materials supplied by the customer (“Customer-Supplied Materials”).
We reserve the right to modify, discontinue, or refuse any product or service at any time, with or without notice.
4. Orders, Proofs, and Customer Responsibility
Order acceptance. Submission of an order constitutes an offer to purchase. No order is binding on us until we send a confirmation email or, where applicable, a written proof approval.
Artwork and proofs. You are solely responsible for the accuracy, content, spelling, layout, sizing, and quality of all artwork, designs, text, and files submitted. Files must meet our minimum requirements (300 DPI PNG with transparent background, or vector format, at intended print size). Once you approve a digital proof — or fail to respond to a proof request within 48 hours of delivery — the order proceeds to production and cannot be modified or cancelled.
Customer-Supplied Materials. If you ship garments or other materials to us for printing, you bear the risk of loss during transit to our facility, and you warrant that all materials are new, defect-free, and suitable for the printing process. We are not responsible for defects originating in customer-supplied goods (sizing variation, fabric defects, dye lot inconsistency, prior damage, etc.).
Color variation. Digital previews are reproduced in RGB; printing uses a CMYK color space. Slight color variation between on-screen proofs and the finished product is normal and is not considered a defect. Color may also vary across garment batches, fabric types, and dye lots from our suppliers.
5. Pricing, Payment, and Taxes
All prices are in U.S. Dollars unless otherwise stated. Prices, promotions, and product availability may change at any time without notice. We are not liable for typographical errors and reserve the right to cancel any order arising from a pricing error.
Payment is due in full at the time of order placement unless a written B2B credit arrangement has been agreed in advance. Payment terms are described in our separate Payment Policy, which is incorporated into these Terms by reference.
Applicable sales tax will be added where required by law, including California sales tax for shipments to California addresses. Cross-border shipments to Mexico may be subject to import duties, IVA, and customs fees, which are the Customer’s responsibility unless otherwise agreed in writing.
6. Production and Shipping
Production times stated on the Site or in proofs are estimates, not guarantees, and begin after proof approval and payment clearance. Rush production, where available, is offered at additional cost and is governed by separate timelines.
Shipping is handled by third-party carriers. Title and risk of loss pass to the Customer upon delivery to the carrier (FOB shipping point). Delivery timelines published by carriers are estimates only. We are not liable for delays caused by carriers, customs, weather, force majeure events, or other circumstances beyond our reasonable control.
7. Intellectual Property — Your Content and Ours
Your designs. You retain ownership of artwork and designs you upload, but you grant Two Sides Print a limited, non-exclusive, royalty-free license to reproduce, store, and use those files solely to fulfill your order and to display anonymized samples of finished work in our portfolio (unless you opt out in writing).
Your warranty. You warrant that you own, or have licensed, all intellectual property rights in any artwork, logos, trademarks, photographs, or text you submit, and that the content does not infringe any third party’s rights and is not defamatory, obscene, or unlawful. You agree to indemnify and hold us harmless against any claim arising from content you submit.
Our right to refuse. We reserve the right, at our sole discretion and without liability, to refuse to produce any order whose content appears to infringe third-party rights or violate these Terms.
Our content. All content on the Site — including the Two Sides Print name, logo, photographs, copy, and design — is the property of Two Sides Solutions LLC or its licensors and is protected under U.S. and international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without prior written consent.
8. Returns, Reprints, and Guarantees
Because every order is custom-produced, all sales are final once production has begun. Our quality guarantee, the conditions under which we will reprint or refund an order, and the procedure for filing a claim are set out in our separate Guarantees page, which is incorporated by reference.
9. Account Registration
If the Site offers customer accounts, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
10. Prohibited Uses
You agree not to use the Site or our services to: (a) submit artwork that infringes third-party intellectual property rights; (b) submit content that is defamatory, threatening, obscene, hateful, or that depicts minors in a sexual context; (c) attempt to gain unauthorized access to our systems; (d) interfere with the Site’s operation; (e) resell our services without a written reseller agreement; or (f) use the Site for any unlawful purpose.
11. Disclaimers
THE SITE AND OUR PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT FOR THE LIMITED QUALITY GUARANTEE EXPRESSLY DESCRIBED IN OUR GUARANTEES PAGE.
We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TWO SIDES SOLUTIONS LLC, ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR OUR PRODUCTS OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO AN ORDER SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT ORDER.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Two Sides Solutions LLC and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) any content you submit for production.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in San Diego County, California [CONFIRMAR si cliente prefiere arbitraje vinculante en su lugar], and you consent to personal jurisdiction in those courts.
15. Modifications
We may update these Terms at any time. The updated version will be posted on the Site with a new “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance.
16. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
17. Contact
Two Sides Solutions LLC
2830 Via Orange Way, Ste A
Spring Valley, CA 91978, USA
Email: support@2sidesolutions.com
Phone: +1-619-227-4353